Frequently Asked Questions

Can I return my item?

Yes, although we do ask that you do so within 21 days. However, for hygiene reasons we cannot accept returns on earrings or swimwear without the hygiene strip intact. Please see our returns page for more information.

 

How long does delivery take?

Please allow 3-5 working days from the dispatch date. However, due to these uncertain times we are in some deliveries may take slightly longer. Please see our delivery page for more information.

 

How do I get in contact?

We’d love to hear from you! Please email us at hello@josephineandme.co.uk

 

Are the clothes 100% recycled?

Yes, all our clothes and swimwear are made from 100% recycled material.

 

What is the packaging made of?

All of our packaging is made out of recycled material. Our boxes that your order will arrive in contain recycled cardboard and recycled tissue paper. If you purchase any swimwear, this will also come in a recycled PVC bag, perfect for taking on holiday to put your wet swimwear in after the beach!